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There was an error logging you in, please check your email and password
This password has been identified as compromised 
I received a password reset email that I didn't generate

If you forgot your password

Please try these steps first:

1. Type your information in again in case of spelling or formatting errors. 
   Is your caps lock on? Make sure you are typing your email out correctly (jdoe vs jane.doe) and are using the correct domain name (@example.com vs @exampleparentcompany.com).
    
2. If you use a password manager app, check that you're using the most recently saved password.
    
3. If your company uses a Single Sign-On (SSO) service like Google, Microsoft Entra or Okta, this article isn't applicable. Please contact your IT department to reset your password.
    

Resetting your password:

1. Reset your password by clicking 'Forgot your password?'
    
2. Enter your email address and click 'Reset'
   
   
    
3. Check your inbox or spam folders for a "Reset your password" email from 'Operative Intelligence'
   
   
    
4. Click 'Yes, this was me' to open the password reset link
    
5. Enter your new password, it must contain:
   • Password has at least 8 characters.
   • Password has a number.
   • Password has a lowercase letter.
   • Password has an uppercase letter.
   • Password has a special character.
      
6. Click 'Set Password' to finish the process.

Other error messages you might see when resetting your password:

There was an error logging you in, please check your email and password.

If you are encountering this error message it means that you have entered an incorrect email, password, or your account has been locked. To protect your account, we may lock your account after a number of failed attempts, or suspicious activity. If your account is locked, please reset your password to regain access.

This password has been identified as compromised. Please choose a different password.

When setting your password, we securely check it against a breached passwords database. If you receive this message, it most likely means that this password has appeared in a data leak or breach. This does not mean that your account has been breached. While the password may satisfy our minimum requirements, the password is too simple and/or has been compromised. Please use a different password.
 

💡Tips to generate strong passwords:

• Use a password manager that is company approved to generate and save strong passwords.
• Use an unpredictable and nonsequential string of letters, numbers, and special characters.
• Don't increment passwords, i.e. Password1April, Password1May.
• Use distinct passwords for each account. Never re-use passwords.

I received a password reset email that I didn't generate

If you received an email from us that you didn't generate, please take these steps:

1. Contact support@operativeintelligence.com immediately
    
2. Notify your manager.
    
3. Notify IT support (if relevant).
    

Note: We send password reset emails from support@operativeintelligence.com as seen below.