OI Basics & General FAQs

OI Definitions

• Sentiment
• Key OI Terminology
• Predicted Resolution
• Predicted Satisfaction
• Agent Effectiveness

Report Builder

• Report Builder Data Dictionary
• Report Builder Overview

OI Basics

• What do to if you encounter 'Sorry, this user doesn't have a linked agent profile'
• I'm having trouble with my password
• Why data may appear different in OI compared to Genesys
• Why is Predicted Resolution and Predicted Satisfaction not available for email models in OI?
• Navigating & understanding OI - The basics

OI-Q

• Batch Mode
• Prompting for OI-Q and OI-Q²
• OI-Q Search & Data Samples
• Understanding the Difference Between OI Predicted Resolution and OI-Q Resolution
• OI-Q Overview
• OI-Qi for Inquiries

AutoQA

• AutoQA Overview
• AutoQA Topic Types