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OI Basics & General FAQs
OI Basics & General FAQs
This section covers the basics, including understanding terminology and navigation.
OI Definitions
Sentiment
Key OI Terminology
Predicted Resolution
Predicted Satisfaction
Agent Effectiveness
Report Builder
Report Builder Data Dictionary
Report Builder Overview
OI Basics
I'm having trouble with my password
Why data may appear different in OI compared to Genesys
Why is Predicted Resolution and Predicted Satisfaction not available for email models in OI?
Navigating & understanding OI - The basics
OI-Q
Batch Mode
Prompting for OI-Q and OI-Q²
OI-Q Search & Data Samples
Understanding the Difference Between OI Predicted Resolution and OI-Q Resolution
OI-Q Overview
OI-Qi for Inquiries
AutoQA
AutoQA Exclusion Filters
AutoQA Overview
AutoQA Topic Types