Data Sample Enhancements

Larger sample sizes

Select up to 1,000 interactions in a data sample (previously limited to 100). New options include 250, 500, and 1,000 interactions.

Transcript text search

Search for keywords or phrases within transcripts in your selected data sample. This is useful for finding specific issues, product names, or phrases. The search will:

• Scan all transcripts in the selected sample

• Show how many interactions include the searched term

• Highlight the term within transcripts when viewing them

OI-Q Enhancements

• Faster multi-select: OI-Q multi-select queries now run at least four times faster than before!

• Increased sample limits: Data samples can now include up to 1,000 interactions! While OI-Q current processes 100 at a time, we're working on expanding this to 1,000 interactions by the end of the year. 

• Search carry-over: If you perform a search before switching to OI-Q, only the search results will be taken into OI-Q for analysis.

Cancel queries

Cancel a query in progress, helpful if you realise you want to change your prompt before it finishes running.